Each listing will indicate an estimated time of arrival (ETA). Please note, this is an estimated time provided by our vendors. Occasionally there are delays whether it be with the vendor or USPS. We always keep customers updated on the status of delayed orders. If you have questions, please send us an email or a message on Facebook. Customer Service is our top priority and is what sets us apart from other shops. Your email/message will NEVER go unanswered.
Customer satisfaction is our number one priority. In the event there is a problem with your order, below is our Return/Refund Policy.
Return Policy: Refunds or Store Credit will ONLY be processed if your item is defective or damaged.
To be eligible for a return/refund, you must contact us within 2 days of receiving your order. Please attach a picture of the damage as well. Once approved, your refund or store credit will be issued within 24-48 hours.
In order to keep prices low, REFUNDS or STORE CREDIT will NOT be issued for issues such as sizing or changing your mind. So before placing your order, please remember sizing is your responsibility. A size chart or fit recommendation will be posted with each and every clothing or shoe item
IMPORTANT! We do NOT refund for orders taking longer than expected. If for some reason, our order is delayed, a dispute will be filed. Once we are refunded, refunds will be issued. This does not happen often, but has happened.
All sales are final on personalized or monogrammed items.
Please note - WE DO NOT do refunds, other than the reasons listed above.
Should you need to contact us for any reason please email us at firstname.lastname@example.org.