Each listing will indicate an estimated time of arrival (ETA). Please note, this is an estimated time provided by our vendors. Occasionally there are delays whether it be with the vendor or USPS. We always keep customers updated on the status of delayed orders. If you have questions, please send us an email or a message on Facebook. Customer Service is our top priority and is what sets us apart from other shops. Your email/message will NEVER go unanswered.
Customer satisfaction is our number one priority. In the event there is a problem with your order, below is our Return/Refund Policy.
Return Policy: Returns or Refunds will ONLY be processed if your item is damaged.
To be eligible for a return/refund, you must contact us within 48 hours of receiving your order. All items are inspected before they are shipped, however things can missed. Please attach a picture of the damage as well. Once approved, your refund will be issued within 24-48 hours once the item is received.
In order to keep prices low, REFUNDS or STORE CREDIT will NOT be issued for issues such as sizing or changing your mind. Before placing your order, please remember sizing is your responsibility. A sizing chart will be posted with each and every clothing or shoe item.
IMPORTANT! We do NOT refund for orders taking longer than expected. If for some reason, our order is delayed, a dispute will be filed. Once our order is refunded, refunds to customers will be issued. This does not happen often, but has happened.
On personalized items, please make sure everything is correct including spelling of names, font, and color. All sales are final on personalized items.
Again, we do not do refunds other than the reasons listed above.
Should you need to contact us for any reason please email us at firstname.lastname@example.org.